As Chief of Staff to COO at Scientific Safety Alliance (SSA), I primarily tackled technical projects to optimize SSA’s operations, created and maintained internal tools, and assisted with M&A deal work.
Highlights
- Maintained, developed, and deployed 30+ Microsoft Excel templates used to generate service reports to customers; ensured adherence to relevant ISO/USP standards, implemented version controls, and enhanced functionality using advanced formulas and VBA, reducing report turnaround time by 25%
- Built cloud-deployed internal data platform to track customer, technician, and service data; deployed with a working desktop client, cloud-based API, and Excel integration; created documentation and trained employees on platform usage
- Became the point of contact for employees across organization to solve technical issues, including leadership; led trainings on Office 365, SharePoint, and Windows and created internal website complete with documentation and system for tracking technical issues; received personal phone calls thanking me for IT support efforts